Mr. Albert Ekow Inkoom

Albert Ekow Inkoom, an experienced IT support professional with Advanced knowledge in the areas of Microsoft technologies brings a wealth of experience and expertise to his role as Head of Information Technology and Systems at AI Energy Group. With over nine years of driving strategic technology initiatives, he is a highly motivated and results-oriented professional who thrives on aligning technology with business goals and ensuring its accessibility to all users. He is responsible for crafting and implementing comprehensive IT plans, ensuring efficient resource allocation in alignment with business goals. His expertise shines in leading cross-functional teams, delivering projects on time and within budget, while mitigating risks and optimizing IT performance. 

Albert Inkoom champions exceptional user support, fostering a culture of accessibility and timely assistance. His commitment to user satisfaction is evident in his past role where he was responsible for providing level 1 through to level 3 support for all IT operations of the organization. He carried out technical investigations on issues (hardware, software, and network) logged to determine the corrective actions boosting user satisfaction by 21.3%. 

A continuous learner, Albert holds an MBA from the University of South Wales, UK and is currently pursuing an MSc. in Digital Media. He holds Microsoft certifications and diverse training, equipping him with a well-rounded skillset. His passion for travel and photography reflects his curiosity and exploration, qualities he brings to his work.